Frequently Asked Questions

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What should I do if my app won't load or doesn't seem to be working correctly?

What is the difference between the comment section on the main screen of a work order and the comment button when tagging an asset?

How do I see work orders for a specific Project?

Can I see Work Orders assigned to others at my company?

Can I assign myself to a work order?

Can I assign multiple techs to a work order?

Can I see work orders assigned to a specific technician?

How do I save a product I frequently add to my quotes/orders?

If I am looking for more work, can I find that within the app?

If you are on one of the main screens (Home, Jobs, Setting, or Support) you can tap the toolbox icon to open the drawer and select 'Available Jobs'.

Here you will see jobs that are available for you to claim or propose a more convenient time that you would be willing to complete the job. Tap on a red pin and then swipe up to expand the work order information to see full details. You can select a time window if any are available to claim the job. You can also propose a time if there are no available time slots or if you would prefer to do the work at a different time/day. Once you have been successfully assigned to this work order, you will receive an email notification and it will be available from your Home Screen and Jobs Screen.